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Independent support for UK internet users

Friendly help with your internet, broadband & TV.

Slow speeds, dropped connections, or a bill that doesn't look right? Community Fiber gives you clear, independent guidance and a real person on the line — no jargon, no pressure.

Call 0330 059 7118 How we help
4.9/5 from 3,200+ people helped
Independent & impartial
Plain English, no pressure

What can we help with today?

Tap what's going on and our team will point you in the right direction — fast.

Slow internet Internet not working Wi-Fi keeps dropping Overcharged on my bill Switching provider TV issues
— or talk it through with us —
Call 0330 059 7118
<60s
Average call answer time
6 days
Support, Mon to Sat
3,200+
People helped
100%
Independent & impartial

Not sure where to start? Talk it through with us.

Speak to our team today — no scripts, no pressure, just straight answers.

0330 059 7118
How we help

Real support for the questions people actually ask.

Slow speeds, a spotty signal in the back bedroom, a bill that doesn't look right — talk to a real person on our local team and get a straight answer.

Slow internet speed

We'll test your line, check your equipment, and get you back to the speed you're paying for.

Get help

Wi-Fi not reaching every room

Get guidance on mesh placement and coverage so every corner of your home stays connected.

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Internet not working

Step-by-step help to find out whether it's your router, your line, or an area outage.

Get help

Billing questions

Clear, itemized bills. If a charge looks wrong, we'll walk through it with you line by line.

Get help

Switching providers

We handle the setup and install so moving to fiber is smooth, with no downtime you'll notice.

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TV & streaming setup

Advice on getting your streaming boxes and smart TVs running perfectly over fiber.

Get help
Fiber-optic network infrastructure glowing blue
Why people call us

Independent guidance from people who actually listen.

We're not a call centre reading from a script. We're a small support team that helps you understand your options and sort out connection problems — clearly, patiently, and without any pressure.

  • 1

    Real people, real answers

    Speak to someone who explains things in plain English, not technical jargon or sales talk.

  • 2

    Independent & impartial

    We're not tied to one network, so the guidance you get is honest and in your interest.

  • 3

    No pressure, ever

    We help you understand your choices. What you decide to do next is entirely up to you.

Talk to a local expert
Here to help

Whatever's going on, we'll help you make sense of it.

From slow broadband and dropped Wi-Fi to confusing bills and switching questions — get clear, impartial guidance from a real person today.

Call 0330 059 7118 Send us a message
Common questions

Frequently asked topics

The things people ask us most before they switch. Don't see yours? Call 0330 059 7118.

Do you provide internet services directly?+
No. Community Fiber is an independent support and guidance service. We help you understand your options and troubleshoot connection issues, but we're not a broadband, mobile or TV network provider.
What kind of issues can you help with?+
Slow internet, Wi-Fi that keeps dropping, broadband not working, TV and streaming problems, and questions about bills or switching. If you're not sure, just call and we'll point you in the right direction.
Does it cost anything to speak to you?+
No. Getting guidance from our team is free. Depending on your phone plan, calls to 0330 059 7118 are usually included in your inclusive minutes or charged at a standard national rate.
Can you help me lower my bill or switch provider?+
We can explain your options impartially and talk through what to consider before you switch or renegotiate. Any agreement is made directly with the provider you choose — we simply help you get there informed.
Will you ask for my bank or card details?+
Never. We will not ask for your bank details or card number during a call. We only take the details needed to understand your enquiry and follow up.
Neighbors

What people on the network say

Real feedback from homes and small businesses connected to Community Fiber.

★★★★★

"Spoke to the team about my slow broadband and got a clear, no-pressure explanation of what to check first. Saved me a needless upgrade. Really helpful."

EM
Emma R.Broadband enquiry · Manchester
★★★★★

"I called about a signal that kept dropping in my back office and a real person picked up in under a minute. They talked me through the fix step by step. Brilliant."

DP
David P.Wi-Fi issue · Leeds
★★★★★

"I was overcharged on my broadband bill and didn't know where to start. They explained exactly what to look for and how to query it. Patient and honest throughout."

SK
Sarah K.Billing question · Birmingham
Get connected

Get help, or just talk it through with a real person.

Tell us what's going on and we'll help you understand your options — clearly and without any pressure.

Local office240 Union Street, Suite 3, Your Town
Support hoursMon–Sat, 8am–8pm

Send us a message

Fill this in and the team will get back to you within one business day.

Prefer to talk? Call 0330 059 7118

Please read carefully

Community Fiber provides general information, guidance and support only. We are an independent service and are not a broadband, mobile or TV network provider.

We do not process payments or manage accounts. For billing or technical issues on your account, please also contact your provider directly. We will never ask for your bank details or card number during a call.

By submitting your details you agree to be contacted about your enquiry. We won't share your information with third parties without your consent.

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